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Thank you for considering ClimateWorks for your air conditioning needs. Our commitment to transparency and customer satisfaction drives us to provide you with accurate and reliable online quotations. We aim to ensure that you have a clear understanding of the potential costs involved in your air conditioning installation project.
Online Quotation Explanation
The online quotation you receive from ClimateWorks is based on the information you provide during the initial assessment. It represents the minimum cost you can expect for the installation, subject to further evaluation upon our team receiving photographs of the installation area. This initial quotation is a preliminary estimate designed to give you an idea of the potential expenses.
Onsite Assessment Process
When we arrive onsite to proceed with the installation, if the installation cannot be completed due to the following reasons:
- Customer Not Providing Photographs: In the event that the customer failed to provide the necessary photographs as requested by ClimateWorks and the installation process cannot proceed.
- Customer Error or Mistake: If the installation area or any other relevant details provided by the customer do not match the information given during the online quotation process, it may result in the inability to complete the installation.
Customer Liability:
In such cases where the installation cannot be completed due to reasons outlined above, the customer will be held liable for the following charges:
- Fixed Labour Cost: A fixed labour cost of £250 will be incurred by the customer for the wasted visit by ClimateWorks’ technicians.
- Additional Equipment Costs: Any costs associated with additional equipment required to complete the installation accurately will be borne by the customer.
- Loss of Earnings: The customer will also be liable for any potential loss of earnings suffered by ClimateWorks due to the inability to utilise the scheduled installation time for other clients.
Our Commitment:
ClimateWorks is committed to delivering exceptional service and reliable air conditioning solutions. We value your time and investment and aim to ensure a smooth and successful installation process. We encourage open communication and transparency to prevent any potential issues and provide you with the best experience possible.
If you have any questions or concerns regarding our onsite assessment process or the associated terms, please do not hesitate to contact us on Live Chat or via support@climateworks.co.uk
Price Match Guarantee
At ClimateWorks, we take pride in delivering top-notch air conditioning solutions for your homes and small businesses. Our commitment to exceptional service includes our Price Match Guarantee, where we promise to match any quotation or estimate for air conditioning installation. We understand that choosing the right cooling system is a significant decision, and we want to ensure you receive the best value for your investment.
However, it’s important to note that our Price Match Guarantee is subject to specific terms and conditions. We are dedicated to providing you with the highest quality equipment and service. Therefore, the following conditions apply to our Price Match Guarantee:
Exact Like for Like Quotation: We will match any quotation or estimate for air conditioning installation that is an exact like for like comparison with the exact same equipment sold by ClimateWorks. This means that the quoted equipment, model numbers, specifications, and features must be identical.
Authorised Dealers: The competing quotation must come from an authorised dealer or contractor, and the equipment must be sourced from reputable manufacturers.
Comparative Review: To process a Price Match request, please provide us with a copy of the competing quotation. Our team will conduct a thorough review to ensure all details align with our Price Match Guarantee criteria.
Applicable Timeframe: The comparable quotation must be dated within the last 30 days. We cannot honour retroactive requests or adjust pricing after installation has taken place.
Final Discretion: ClimateWorks reserves the right to determine the eligibility of a Price Match request and to make the final decision based on our evaluation of the provided information.
Our primary goal is to provide you with reliable and efficient air conditioning solutions that meet your specific needs. We’re here to guide you through the process and ensure your complete satisfaction. If you have any questions or would like to initiate a Price Match request, please feel free to contact our dedicated customer service team via the live chat, or via support@climateworks.co.uk
Thank you for considering ClimateWorks as your trusted partner for all your air conditioning needs.
