This Privacy Notice explains how ClimateWorks UK Limited processes the personal data of our customers and users of our website and app.

ClimateWorks UK Limited is a company registered in England and Wales (registered company number 14878167). Our registered office is at:
11 Vickers House, Priestley Road, Basingstoke, Hampshire, RG24 9NP.

We are the data controller of your personal data, and we process your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation.

At ClimateWorks UK, we understand the critical importance of keeping your personal data safe. We are committed to ensuring that you receive first-class service and that your privacy is protected when you shop with us and use our website and app.

This Privacy Notice explains:

• What personal data we collect about you.
• How we use it.
• Your rights in respect of your personal data.

Please read this Privacy Notice carefully and contact us (using the details provided below) if you have any questions or concerns.

We may update and amend this Privacy Notice from time to time. When we do so, we’ll publish the revised version on our website and app.

This Privacy Notice was last updated in February 2023.

How Do We Collect Your Personal Data?

We may collect your personal data in a number of ways, including:

• When you access and navigate around our website.
• When you make an enquiry about or request a quote for one of our products or services.
• When you communicate with us via email, phone, website, or mobile app.
• When you sign up to receive our emails and other updates.

What Types of Personal Data Do We Collect About You?

We may collect the following types of personal data:

• Contact Details: Name, postal address, telephone number, and email address.
• Communications Records: Messages to our customer service team.
• Device and Browsing Information: Collected through cookies, including anonymised data such as:
  • Dates and times you use our app or visit our website.
  • App crashes and system activity.
  • Hardware model, IP address, unique device identifiers, operating systems, and mobile network data.
• Financial Information: Payment details, financial history, and creditworthiness (if using our subscription service).
• Property Information: Property type (e.g., flat or detached house), number of bedrooms and bathrooms, and photos of your property.

Legal Bases and Purposes for Processing Your Personal Data

Performance of a Contract

We may process your personal data when necessary to perform or prepare for a contract with you, including:

• Answering enquiries about our products and services.
• Processing quotes or purchase requests.
• Managing your purchase, pre- and post-installation.
• Outsourcing installation to independent contractors or engineers.
• Collecting payments.

Legitimate Interests

We may process your personal data where necessary for our legitimate interests, such as:

• Maintaining records of communications.
• Outsourcing website and service functions to third parties.
• Monitoring and improving website performance and effectiveness.

Legal Compliance

We may process your data to comply with legal obligations, including:

• Regulatory compliance (e.g., Building Control or Financial Conduct Authority rules).
• Tax laws and HM Revenue and Customs directions.

Consent

Where required, we may process your data with your specific consent, such as for marketing communications.

Other Reasons

We may also process your data to establish, exercise, or defend legal claims.

How Long Do We Store Your Personal Data?

• Shopping Data: Stored locally on your device using cookies and in our database for three months if you don’t complete a purchase.
• Photos: Retained for 10 years after installation for customer support, advertising, and regulatory purposes.
• Other Data: Retained for up to 10 years after your last interaction with us, or longer if required by law.

Who Do We Share Your Personal Data With?

We may share your personal data with:

• Independent Contractors and Engineers: For product installation.
• Finance Providers: If you opt for payment via finance (e.g., Kanda).
• Manufacturers: For product warranties (e.g., Samsung).
• Suppliers and Delivery Companies: To deliver your products.
• Outsourced Service Providers: For website administration and customer support.
• Advertising Platforms: To generate new leads or provide personalised ads.

For further details about third parties, please contact us.

International Transfers

We do not share your personal data internationally.

Contacting You

We may contact you during:

• Product organisation, installation, and registration.
• Post-installation checks.

If you opt-in for marketing, we may email or call you about new products and services. You can unsubscribe at any time by clicking "Unsubscribe" in our emails.

Your Rights

You have the following rights:

• Access, correct, or erase your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

For concerns, you can contact the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

Contact Us

For more information or to opt out of marketing, please contact us:

By Post:
ClimateWorks UK Limited
11 Vickers House, Priestley Road,
Basingstoke, Hampshire, RG24 9NP

By Email:
support@climateworks.co.uk

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